The ValPal Network has announced a strategic partnership with Feefo, the global reviews and customer insights company.
Using Feefo’s authentic customer review platform and analytics, participating members of The ValPal Network will gain unique access into consumer trends and insights which they can use to sharpen up their marketing campaigns and improve customer service levels.
Feefo, which now works with more than 3,800 Estate and Letting Agency offices nationwide, provides detailed analytical insights from reviews that only consumers who have genuinely purchased or used a service are invited to leave.
Reviews are shown on an agent’s website without mediation, driving traffic and augmenting transparency.
Feefo’s artificial intelligence-powered Smart Themes automatically tracks customer sentiment across all reviews, decides what the most popular themes are and collects reviews into convenient topics, enabling agents to see what’s trending and learn where they are going right or wrong.
Craig Vile, Director of The ValPal Network, comments:
“I’m delighted to announce our partnership with Feefo, one of the biggest and most respected names in the online reviews sector.”
“It’s crucial that agent reviews are genuine and from real customers and that’s why we see working with Feefo as a real benefit to our members.”
Members of The ValPal Network using Feefo will find that it’s easy for their customers to provide feedback. They will be prompted either by email or SMS text message and do not have to register.
Customers can then post a simple rating out of five stars alongside a comment if they wish. Reviews are shown on the customer’s website and their integration helps agents to achieve greater search prominence.
“Consumer behaviour is always changing and online reviews now play a huge part in many people’s everyday purchasing decisions,” adds Vile. “The growth in online reviews of estate and letting agents over the last few years has been considerable and therefore it’s important your agency is seen to embrace the review culture and learn from feedback.”
“One of the main purposes of The ValPal Network is to help members be smarter with their marketing and improve their customer service – Feefo provides agents with the tools to do this.”
“Just as The ValPal Network is not only a valuation tool, Feefo is not just a reviews platform – it offers so much more and that’s why we believe this is a perfect partnership for our members.”
Ben Marley, Feefo’s Head of Market Development, adds: “It’s great to be working more closely with members of The ValPal Network. Feefo has an excellent track-record in the property sector where our innovation and insights are critical to the success of any business that values its relationships with customers and wants to expand.”
“We give businesses uniquely trustworthy customer insights along with the tools to use them to increase traffic, footfall and sales and are passionate about the value we bring to the property sphere.”